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- Many thanks to our intrepid explorer @InvolveAdventur Geoff Major for some lovely memorabilia in support of his ama… twitter.com/i/web/status/1… 18 hours ago
- Working with this highly regarded established organisation, you will play a pivotal role, supporting a number of bu… twitter.com/i/web/status/1… 23 hours ago
- Share your success and recognise your achievements in 2020, nominations now open for the 25th UK National Contact C… twitter.com/i/web/status/1… 1 day ago
- Operations Manager – (Contact Centre) Leading a growing and developing team, you will be able to nurture Team Leade… twitter.com/i/web/status/1… 4 days ago
- I am looking for experienced Training Team Manager to develop the capabilities of staff within this operation to en… twitter.com/i/web/status/1… 4 days ago
Category Archives: Logistics
Customer Service Delivered to Your Door?
At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales. As we head towards yet another … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail
Tagged black friday, Cap Gemini, courier, Courier Service Customer Service, Customer Experinece, Customer Service, customer touchpoints, cyber monday, delivery experience, DPD, express delivery, Hermes, logistics, Mintel, OCADO, omnichannel, parcel delivery, retail customer service, Which?
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