Douglas Jackson on Facebook
Douglas Jackson on Twitter
- We had to share @Svennyhill in a rubber hat! Supporting Sven's triathlon attempt - Best of luck! Read Sven's story buff.ly/2fzj0Uv 10 hours ago
- This is an exciting role for a Resource Planning Analyst to work for this market leading company - North West https://t.co/pbsstOJBvk 14 hours ago
- We are recruiting a Head of Customer Experience in the South East, (Northern Home Counties). https://t.co/ReEzwRrq55 14 hours ago
- An exciting online gaming brand is looking for a Product Manager to join their team in London https://t.co/u8Ta29kHLV 1 day ago
- This is an opportunity for a proven Resource Planning Manager to join an exciting well-established Multi-Channel Co… twitter.com/i/web/status/9… 1 day ago
Category Archives: Clients
How to Recruit and Retain the Best Talent – Part Two, Retention
Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading
Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition
Tagged Attrition, Employee engagement, employee retention, how to retain talent, recruitment, Recruitment Strategy, Retention, Retention tips, retentionstrategies, Reward Recognition
Leave a comment
What Is Stopping You From Recruiting Great Talent?
In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives. As we enter a long awaited period of growth, with more companies hiring more frequently, … Continue reading
Is It Time to Hire a Customer Experience Director or Chief Customer Officer?
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading
Social Recruitment – The End Of The World As We Know It?
As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead. Of these, there have been a great number from recruiters and industry … Continue reading
Resource Planning – Tips to Develop Your Career
Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading
Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry
Tagged Career Development, Career Progression, Contact Centre Planning, Customer Contact Planning, Head of Resource Planning, Personal development, Professional Planning, Resource Planning, Resource Planning Analyst, Resource Planning Leader, Resource Planning Manager
Leave a comment
Customer Experience Excellence
Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations. The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.
Our Greatest Team
What a few weeks! Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading
Creating a Winning Culture
For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company. Jason has many years’ experience as … Continue reading
When is a Recruitment Specialist not a Specialist?
In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate. Whilst working with the COO for one of these businesses, to develop … Continue reading
Posted in Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Recruitment, Recruitment Agency, Talent Management
Tagged Call Centre Director, Contact Centre, Contact Centre Director, contact centre jobs, Customer Service Director, Customer Service Jobs, customer service manage, Customer Services, executive search, Head of Contact Centre, recruitment advice, Recruitment Agency, Recruitment Consultant, Recruitment specialist, Search & Selection
1 Comment
Great Interview Presentation & Preparation
In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.
Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment
Tagged contact centre jobs, Customer Service, Customer Service Jobs, customer service manage, interview preparation, interview presentation, recruitment, recruitment advice, Recruitment Consultant
1 Comment
Douglas Jackson – off to the North Pole!
Actually, it is not really us that will be embarking on an extraordinary expedition but the adventurous Customer Experience and Change Consultant, from BlueDucks Consulting, Geoff Major. Geoff will be braving polar bears, thin ice and temperatures of -35°C on … Continue reading
Best Practice across the Contact Centre Industry:
Douglas Jackson are delighted to have confirmed our attendance for another year at the 2012 Customer Contact Planning Conference. We look forward to catching up with our long established and trusted contacts, whilst having the opportunity to also meet and engage … Continue reading
