Category Archives: Clients

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Sorry We Can’t Hire You – Wrong Industry!

Sorry We Can’t Hire You – Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading

Posted in Business Planning, Candidate Experience, Candidates, Clients, Contact Centre Industry, Customer Contact, CV's, Douglas Jackson, Hiring, Jobs, Recruitment | Tagged , , , , , , , , , , , , , , | Leave a comment

How to Recruit and Retain the Best Talent – Part Two, Retention

Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading

Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition | Tagged , , , , , , , , , | Leave a comment

What Is Stopping You From Recruiting Great Talent?

In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives.  As we enter a long awaited period of growth, with more companies hiring more frequently, … Continue reading

Posted in Candidate Experience, Clients, Hiring, Recruitment, Talent Acquisition | Tagged , , , , , , | 5 Comments

Is It Time to Hire a Customer Experience Director or Chief Customer Officer?

For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading

Posted in Best Practice, Clients, Customer Experience, Hiring, Leadership, Recruitment | Tagged , , , , , , , , | 13 Comments

Social Recruitment – The End Of The World As We Know It?

As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead.  Of these, there have been a great number from recruiters and industry … Continue reading

Posted in Clients, Douglas Jackson, Hiring, Recruitment, Recruitment Agency, Social Networking, Social Recruitment, Talent Management | Tagged , , , , , , | 4 Comments

Resource Planning – Tips to Develop Your Career

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading

Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment

Customer Experience Excellence

Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations.  The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.

Posted in Awards, Best Practice, Candidates, Clients, Contact Centre Industry, Customer Experience, Customer Service Industry, Motivation | Tagged , , , , , | 4 Comments

Our Greatest Team

What a few weeks!  Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading

Posted in Candidates, Clients, Customer Experience, Customer Service Industry, Motivation, Performance, Personal Development | Tagged , , , , , , | 1 Comment

Creating a Winning Culture

For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company.  Jason has many years’ experience as … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Leadership | Tagged , , , , , , | 3 Comments

When is a Recruitment Specialist not a Specialist?

In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate.  Whilst working with the COO for one of these businesses, to develop … Continue reading

Posted in Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Recruitment, Recruitment Agency, Talent Management | Tagged , , , , , , , , , , , , , , | 1 Comment

Great Interview Presentation & Preparation

In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment | Tagged , , , , , , , , | 1 Comment

Douglas Jackson – off to the North Pole!

Actually, it is not really us that will be embarking on an extraordinary expedition but the adventurous Customer Experience and Change Consultant, from BlueDucks Consulting, Geoff Major. Geoff will be braving polar bears, thin ice and temperatures of -35°C on … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Douglas Jackson | Tagged , , , , , , | 3 Comments

Best Practice across the Contact Centre Industry:

Douglas Jackson are delighted to have confirmed our attendance for another year at the 2012 Customer Contact Planning Conference. We look forward to catching up with our long established and trusted contacts, whilst having the opportunity to also meet and engage … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Leadership, Recruitment, Resource Planning Industry, Uncategorized | 2 Comments