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- Opportunity for a proven Operations Manager to join an exciting well established organisation, based in the Midland… twitter.com/i/web/status/8… 12 hours ago
- Many thanks for the RT again Hilda, have a lovely weekend @HildaHurst 15 hours ago
- This is an exciting opportunity for a Head of Internal Sales (Telesales & Account Management in Yorkshire/Humbersid… twitter.com/i/web/status/8… 16 hours ago
- Fantastic opportunity for an experienced Marketing Manager to join well-established global software company - Dubli… twitter.com/i/web/status/8… 1 day ago
- Great opportunity for a Quality Manager to work for a global solutions software provider in Dublin… twitter.com/i/web/status/8… 1 day ago
Category Archives: Automated Customer Service
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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CCMA Seminar and UK National Contact Centre Awards 2016
Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics
Tagged Awards, Awards best practice, Call Centre Management Association, CCMA, Contact Centre Seminar, Customer analytics, Customer Automation, customer contact, Customer Experience, Customer First, customer insight, Customer Service, Customer Strategy, Digital Customer Service, Endsleigh Insurance, Homeserve, Plantronics, Richard Kenny, Robotics, Self-Serve, UK National Contact Centre Awards, Verint, WebhelpUK
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