Douglas Jackson on Facebook
Douglas Jackson on Twitter
- A market leading financial services company are looking for an experienced Team Leader to join their leading contac… twitter.com/i/web/status/1… 1 day ago
- An opportunity for a Junior Project Manager or a Team Manager level individual looking to develop their career - Bi… twitter.com/i/web/status/1… 1 day ago
- An opportunity for an experienced Customer Resolutions Manager to take responsibility for a multi-channel, digitall… twitter.com/i/web/status/1… 2 days ago
- This is a great opportunity for a Commercial Bid Manager to develop new business opportunities and be responsible f… twitter.com/i/web/status/1… 2 days ago
- This is a fantastic opportunity for an experienced Head or HR or Head of People to join a tech driven travel compan… twitter.com/i/web/status/1… 4 days ago
Category Archives: social media
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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5 Top Tips on Effective Social Customer Service
For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading
Posted in Best Practice, carolynblunt, customer service, Customer Service Industry, Customer Strategy, multi channel customer experience, Social Customer Service, social media
Tagged 5 tips to social customer service, carolyn blunt, customer loytalty, Customer Service Training, Deliver Effective Social Customer Service, personalise customer service, real results training, social customer care, social customer service
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