Douglas Jackson on Facebook
Douglas Jackson on Twitter
- A company with a truly customer centric culture is looking for a Trainer/Coach to join their customer service conta… twitter.com/i/web/status/1… 10 hours ago
- This is a fantastic opportunity to join an established and innovative business within the transport industry - West… twitter.com/i/web/status/1… 4 days ago
- Opportunity for a commercially minded Bid Manager to join this global brand and business - London with travel… twitter.com/i/web/status/1… 4 days ago
- This is an excellent role for an experienced Resource Planning Specialist who will report directly into the Resourc… twitter.com/i/web/status/1… 6 days ago
- This is an excellent role for an experienced Resource Planning Manager to join an award-winning brand - Yorkshire… twitter.com/i/web/status/1… 6 days ago
Category Archives: social media
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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5 Top Tips on Effective Social Customer Service
For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading
Posted in Best Practice, carolynblunt, customer service, Customer Service Industry, Customer Strategy, multi channel customer experience, Social Customer Service, social media
Tagged 5 tips to social customer service, carolyn blunt, customer loytalty, Customer Service Training, Deliver Effective Social Customer Service, personalise customer service, real results training, social customer care, social customer service
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