Douglas Jackson on Facebook
Douglas Jackson on Twitter
- I am looking for a very people focused and hands on Leader for a Head of Customer Operations role - Midlands… twitter.com/i/web/status/1… 18 hours ago
- My client is looking for 3 contractors to support the current resource planning function - South West… twitter.com/i/web/status/1… 21 hours ago
- This is an opportunity for a proven, process driven Customer Experience Manager to take responsibility for the end… twitter.com/i/web/status/1… 2 days ago
- My client is looking for an experienced Resource Planning Manager to lead a team of Planners to co-ordinate field-b… twitter.com/i/web/status/1… 2 days ago
- We have an opportunity for an experienced Client Onboarding professional to take responsibility for the end to end… twitter.com/i/web/status/1… 3 days ago
Category Archives: social media
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
Leave a comment
5 Top Tips on Effective Social Customer Service
For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading
Posted in Best Practice, carolynblunt, customer service, Customer Service Industry, Customer Strategy, multi channel customer experience, Social Customer Service, social media
Tagged 5 tips to social customer service, carolyn blunt, customer loytalty, Customer Service Training, Deliver Effective Social Customer Service, personalise customer service, real results training, social customer care, social customer service
Leave a comment
