Category Archives: social media

Homeworking and Social Media Best Practice with the CCMA.

Posted on 22/05/2017 by Douglas Jackson Diverse Impactful Leadership

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot | Leave a comment

The Digital Experience Awards 2015

Posted on 09/12/2015 by Douglas Jackson Diverse Impactful Leadership

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged #ukdxawards #ukcstn, Barclays Premier, Black Horse, CEX, Customer Experience, Customer Service Training, Customer Service Training Awards, CX, DFS Sofas, Digital, Digital Experience Awards, Digital Experience Recruitment, Direct Line, Douglas Jackson, DX, Hannah-Louise Cox, Inchcape, london, London Air Ambulance, Metor Bank, NAtionwide, Riverbank Park Plaza, RS Components, social customer service, Training, Video Customer Service, Virgin Atlantic, Web Chat, Yotel | Leave a comment

Chief Digital Officer Forum – Round-up.

Posted on 18/06/2015 by Douglas Jackson Diverse Impactful Leadership

My Overview of the Chief Digital Officer Forum – #DigiLeaders Okay, I will begin this blog by pointing out that I visited this event from a ‘Digital Experience’ and ‘Customer Experience’ perspective… My overall impression from day 1, was that it seemed … Continue reading →

Posted in Best Practice, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Digital, Digital Experience, multi channel customer experience, omni-channel, social media | Tagged barclays, bmw, British Film Institute, canadian film festival, chief digital office forum, Chief Digital Officer, Coca Cola, crystal palace, Customer Experience, Customer Service, Digital Customer Experience Recruitment, Digital Experience, Douglas Jackson, DX, GE Healthcare, Group Head of Digital, Head of Digital, Head of Digital Customer Operations, Macmillan Cancer Support, Nissan, Social Media Customer Enagement, Vice President Digital Sales & Marketing, warner bros | Leave a comment

5 Top Tips on Effective Social Customer Service

Posted on 16/01/2015 by Douglas Jackson Diverse Impactful Leadership

For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading →