Tag Archives: Customer Service Training

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

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5 Top Tips on Effective Social Customer Service

For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading

Posted in Best Practice, carolynblunt, customer service, Customer Service Industry, Customer Strategy, multi channel customer experience, Social Customer Service, social media | Tagged , , , , , , , , | Leave a comment

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

Posted in Awards, Best Practice, Career Development, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Performance, Social Customer Service, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Forward Contact Resolution (Or Why Everyone Should Have Sales Training)

For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation.  Over to Karen: Forward Contact … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Training | Tagged , , , , , , , , , , , , , | 4 Comments

The Importance of Customer Service Training

Good, continuous training is important in any and every environment and done well, will add value to both individuals and the company.  The Contact Centre and Customer Services industry is a sector which has an extensive amount of training and … Continue reading

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Customer Service Training Awards

Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu,  Heathrow.

Posted in Awards, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , | 2 Comments