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Tag Archives: DX
Back to the Contact Centre of The Future – UK National Contact Centre Conference 2015
A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading
Posted in callcentrehelper
Tagged #ukccc15, Andy Ralphs DWP, ann-marie Stagg, Back to the contact centre of the future, Ben Page, Best Practice in Contact Centre, Call Centre, CCMA, Contact Centre, Contact centre avatar, contact centre future, contactcentre, Customer Experience, Customer Strategy, dawn redman hermes, digital transformation, Direct Line, DX, Giles Mclellan UCLAN, harj johal, helen wilson, Ipsos Mori, Martin Hill-Wilson, omnichannel, Plantronics, UK National Contact Centre Conference
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My Experience – Judging the UK Financial Experience Awards 2015
As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading
Posted in Awards, Best Practice, Customer Experience, customer service, financial services
Tagged #ukfxa, #ukfxawards, Awards, Banking Customer Experience, Customer Experience, Customer Service Recruitment in Banking, CX, Digital Experience, Direct Line, Douglas Jackson, DX, Financial Services Customer Experience, FXA, Hannah-Louise Cox, Nationwide Building Society, UK financial Experience Awards, Virgin Money, Zuto
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The Forum – Customer Strategy & Planning Conference – Changing Gear.
This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth. The 400+ strong delegates were able to successfully … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson
Tagged #forumconf, Argos, Awards, British Gas, CEX, Contact Centre, Contact Centre Analytics, Customer Contact Planning, Customer Experinece, Customer Strategy, Digital Experience, Douglas Jackson, DX, Employee engagement, Essex and Suggolk Water, Hughes Insurance, Innovation Awards, James Leach, LV, Motability, multichannel, NE Ambulance, omni channel, Resource Planning, Response, self help, Self-Serve, The Forum, The Forum online, Ulster University
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What Has Been Your Best Digital Experience?
Last month was a busy awards and events time for the Team at Douglas Jackson and I personally had the great pleasure of being invited to judge at the Digital Experience Awards, at the impressive Grand Connaught Rooms, London. There were some fantastic individual presentations, business plans, innovative creations, and stories told not only within each judging category, but also throughout the day, as I had the opportunity to network and meet with many of the entrants, Subject Matter Experts Digital Leaders and Consultants. Continue reading
Posted in Awards, Contact Centre Industry, Customer Contact, Digital, Digital Experience, Douglas Jackson, Executive Search, multi channel customer experience, omni-channel, Recruitment Agency, Social Customer Service
Tagged Customer Contact Strategy, Customer Experience, Customer Service Innovation, Digital, Digital Experience, Digital Experience Awards, Digital Experience Recruitment, Digital Innovaion, Douglas Jackson, douglas jackson recruitment, DX, DX Awards, Executive Recruitment, Hannah-Louise Cox, Homebuyers Companion app, multichannel, Nationwide Building Society, omnichannel, Payar, Petchatz, Video chat, Webchat
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Who Should Own the Digital Experience?
Digital customer experience is fast becoming a key business differentiator, with those responsible for the digital development and delivery being challenged to achieve the best digital initiatives to support their company, but in many organisations the key factors for a truly … Continue reading
Posted in Customer Experience, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service
Tagged Alex Mead, CCO, Chief Customer Officer, Customer Experience, Customer Experience Director, Customer Strategy, Digital, Digital Customer Service, Digital Experience, Digital Experience Awards, DX, DX Awards, Genesys, Hannah-Louise Cox, Martin Hills Wilson, Multi-Channel Customer Experience, Omni-channel Customer Experinece
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