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- My client is looking for an experienced Customer Insight Manager who will use BI and MI to identify opportunities a… twitter.com/i/web/status/1… 1 day ago
- @billquiseng Many thanks for sharing Bill. 6 days ago
- Many congratulations to all of the award winners at the UK Customer Experience Awards 2018 - Overall winner… twitter.com/i/web/status/1… 1 week ago
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- RT @UKCXAwards: Silver winner for Best Employee Engagement - The Voice of the Employees is @EE ! Great work! #ukcxa 1 week ago
Category Archives: Retail
Customer Service Delivered to Your Door?
At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales. As we head towards yet another … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail
Tagged black friday, Cap Gemini, courier, Courier Service Customer Service, Customer Experinece, Customer Service, customer touchpoints, cyber monday, delivery experience, DPD, express delivery, Hermes, logistics, Mintel, OCADO, omnichannel, parcel delivery, retail customer service, Which?
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