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- RT @ClubLichfield: As old Frank Sinatra sang 'Start Spreading the news Grub Club starts next month We want you to be a part of it In old L… 1 day ago
- We are currently recruiting a Forecasting Analyst who will be responsible for Forecasting the Contact Centre demand… twitter.com/i/web/status/1… 2 days ago
- We are currently recruiting a Forecasting Analyst, who will support Operations ensuring they have the right people… twitter.com/i/web/status/1… 2 days ago
- How to Develop a Digital Service Strategy from @callcentrehelper and some of the industry Subject Matter Experts… twitter.com/i/web/status/1… 2 days ago
- Reporting to the Director of Field Sales, this role is with an exciting and expanding company within a high growth… twitter.com/i/web/status/1… 3 days ago
Category Archives: Retail
Customer Service Delivered to Your Door?
At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales. As we head towards yet another … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail
Tagged black friday, Cap Gemini, courier, Courier Service Customer Service, Customer Experinece, Customer Service, customer touchpoints, cyber monday, delivery experience, DPD, express delivery, Hermes, logistics, Mintel, OCADO, omnichannel, parcel delivery, retail customer service, Which?
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