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- Some thoughts and questions from our Planning, Insight and Analytics guru Perry Fletcher @AnalyticsTeamDJ - How Wil… twitter.com/i/web/status/1… 15 hours ago
- How Will Business Planning Change? …uglasjacksonrecruitment.wordpress.com/2020/04/07/how… https://t.co/f48ozG8rQz 15 hours ago
- Accelerated Digital Transformation - A number of businesses have seen large scale transformation projects, expected… twitter.com/i/web/status/1… 1 day ago
- Accelerated Digital Transformations …uglasjacksonrecruitment.wordpress.com/2020/04/06/acc… https://t.co/UepO2OZqDI 1 day ago
- RT @BorisJohnson: Another quick update from me on our campaign against #coronavirus. You are saving lives by staying at home, so I urge yo… 3 days ago
Category Archives: Retail
Voice Still King in Retail
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. As you would expect, AI and Bots were heavily featured, although interestingly, voice was … Continue reading
Posted in AI, Analytics, Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Recruitment, Retail, Retained Recruitment, Retained Search
Tagged AI in Call Centres, ann-marie Stagg, Asos, Ben Page, CCMA, Chatbots, Douglas Jackson, Ipsos Mori, is voice still king in retail, John Lewis, Kerry Gidziewicz, Lego, marcus hickman, Recruitment Consultant, The Co-Op, The future of retail, trust in customer service, voice biometrics, voice technology of the future, Wilko
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Customer Service Delivered to Your Door?
At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales. As we head towards yet another … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail
Tagged black friday, Cap Gemini, courier, Courier Service Customer Service, Customer Experinece, Customer Service, customer touchpoints, cyber monday, delivery experience, DPD, express delivery, Hermes, logistics, Mintel, OCADO, omnichannel, parcel delivery, retail customer service, Which?
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