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- This is an excellent opportunity for an experienced Head of CRM to join a well-established CRM and Ancillaries team… twitter.com/i/web/status/1… 3 days ago
- Opportunity for an experienced Team Manager to join this well-established organisation, working in a high touch, qu… twitter.com/i/web/status/1… 1 week ago
- An exciting opportunity has arisen for a Resource Planning Specialist - Stoke on Trent buff.ly/2H6XAw0 https://t.co/oAl08cH9u7 1 week ago
- TeamDJ's @MKAMichelle is extremely proud to be involved with @UKCXAwards again this year, always such a great day,… twitter.com/i/web/status/1… 1 week ago
- Thank you Nigel for these positive comments following his dealings with John. Testimonials | Douglas Jackson Execut… twitter.com/i/web/status/1… 1 week ago
Category Archives: Retail
Customer Service Delivered to Your Door?
At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales. As we head towards yet another … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail
Tagged black friday, Cap Gemini, courier, Courier Service Customer Service, Customer Experinece, Customer Service, customer touchpoints, cyber monday, delivery experience, DPD, express delivery, Hermes, logistics, Mintel, OCADO, omnichannel, parcel delivery, retail customer service, Which?
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