Tag Archives: CX

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Customer Experience Awards 2015

Last week we headed to London for the UK Customer Experience Awards. This year the event was held at the Park Plaza Hotel Westminster Bridge, which had some great views of London.  This one, of Big Ben was taken on … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

My Experience – Judging the UK Financial Experience Awards 2015

As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading

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What Have You Done Today To Make You Feel Proud? – UKCX Awards 2014

Now in it’s 5th year and after out growing their previous venue The UK Customer Experience Awards took to the stage at the ExCeL London.

Posted in Awards, Best Practice, Customer Experience, Customer Strategy, Customers, Employee Engagement, Employees, Motivation | Tagged , , , , , , , , , , , , , , | Leave a comment

Is It Time to Hire a Customer Experience Director or Chief Customer Officer?

For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading

Posted in Best Practice, Clients, Customer Experience, Hiring, Leadership, Recruitment | Tagged , , , , , , , , | 13 Comments