Tag Archives: Social Media

Homeworking and Social Media Best Practice with the CCMA.

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

The UK National Contact Centre Awards 2015

Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels. The Seminar featured some great sessions including: 

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