Tag Archives: Awards

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading

Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

My Experience – Judging the UK Financial Experience Awards 2015

As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading

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The Forum – Customer Strategy & Planning Conference – Changing Gear.

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth.  The 400+ strong delegates were able to successfully … Continue reading

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Growth and Development of Customer Experience

For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:

Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience | Tagged , , , , , , , , , , , , , , , , , | 2 Comments

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

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Customer Strategy and Planning – ‘Bridging the Gap’

April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference.  The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Experience Awards 2013

Last week, some of TeamDJ attended the UK Customer Experience Awards. We were there to judge one of the award categories, as well as attending the lunch and Awards Ceremony, which this year was hosted by comedian Dominic Holland. What … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience | Tagged , , , , , , , , , | 2 Comments

Customer Service Training Awards 2013

Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of the event. Those of you who follow our blog and social media posts will … Continue reading

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Customer Strategy & Planning 2013 – Putting People First

This week, TeamDJ joined almost 600 delegates and The Professional Planning Forum at the Chesford Grange Hotel in Kenilworth for their 2013 Customer Strategy & Planning Conference. As always there was a really positive energy surrounding the conference, with a … Continue reading

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Customer Service Training Awards

Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu,  Heathrow.

Posted in Awards, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , | 2 Comments