Tag Archives: Contact Centre Best Practice

Homeworking and Social Media Best Practice with the CCMA.

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Competent Leaders are Key to Driving Business Growth

Recruit Competent Leaders to Drive your Business Growth, Develop and Retain your employees. Continue reading

Posted in Contact Centre Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment