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- How important are your people...Really? This might seem an easy question to answer, as I imagine most customer led… twitter.com/i/web/status/1… 4 days ago
- John recently received great feedback following the successful completion of two business critical hires for a fast… twitter.com/i/web/status/1… 5 days ago
- Congratulations to all the winners at the #ukccca20 UK National Contact Centre Awards 2020 buff.ly/2ROW0Ue https://t.co/FTPtTeiJkK 5 days ago
- Are you and your leadership team still trying to work out the best way to effectively lead/manage your Hybrid Workf… twitter.com/i/web/status/1… 6 days ago
- RT @douglasjackson: I saw a term this week regarding Executive Search firms, 'cookie cutter'. It was a new one on me but it was calling o… 1 week ago
Category Archives: Customer Success
Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
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Customer Experience Stars
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the … Continue reading
Posted in Analytics, Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Clients, Contact Centre Industry, CRM, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Success, Customers, Data, Douglas Jackson, Employees, Executive Search, Insight/Analytics, omni-channel
Tagged Customer Experience Influencers, Customer Experience Magazine, Customer Experience Professionals, Customer Experience Stars, Douglas Jackson, executive search, Hannah-Louise Cox, Managing Partner, Michelle Ansell, op 50 Customer Experience, Recruitment Consultant, Recruitment Industry Accolades, Recruitment Industry Recognition, Top 10 Customer Experience Influencer, Top 25 Customer Experience Professional
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Retained Recruiter Academy
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. As a Senior Consultant within the business, and with over 8 years dedicated service, … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Strategy, Customer Success, Douglas Jackson, Employee Engagement, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Retention
Tagged Billy Schwer, Content Marketing Masterclass, Douglas Jackson, Hannah-Louise Cox, Manu Up the World Champion Way, Mark Whitby, Mental Boxing, Mike Walmsley, Recruitment Consultants, Retained REcruiter Academy, Retained Recruitment, retention of new hires, World Boxing Champion
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Customer Experience Awards 2019
A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Digital Experience, Douglas Jackson, Growth of Customer Experience
Tagged Awards, Awards International, Camm & hopper, Contact Centre, Contact Centre Awards, Customer Experience, Customer Service, Customer Strategy, cxA19, Digital Experience, direct line group, Douglas Jackson, dpd uk, financialforce, game retail, Ian Golding, Kamyar, knight frank, Neil Skehel, nfl, trustedhousesitters, UK Customer Experience Awards, Wembley Stadium
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Customer Success, it isn’t Customer Experience (at least not yet)
Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and for some, some confusion as to how this now affects Customer Experience.
Posted in Customer Experience, customer insight, Customer Strategy, Customer Success, Customers, Executive Search, Hiring, Recruitment
Tagged B2B, Customer Success Director, Customer Success Executive Search, Customer Success it isn't Customer Experience, Customer Success Manager, Customer Success Recruitment, Customer Success Recruitment Consultant, Customer Success specialist, Douglas Jackson, douglas jackson recruitment, enterprise software, knowledge management, Saas, Software as a service, User Experience, UX
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