Douglas Jackson on Facebook
Douglas Jackson on Twitter
- What an weekend of Rugby ahead - COME ON ENGLAND!!! @EnglandRugby @rugbyworldcup #englandrugby #bringithome #Japan… twitter.com/i/web/status/1… 18 hours ago
- RT @CCMATALK: A full house at today’s Retail Leadership Roundtable event. Thanks to shopdirect, John Lewis, Co-op, ASOS, Lego, Ipsos Mori f… 2 days ago
- Douglas Jackson's @HLCdigitalCX sharing her judging experience for @CXMagazineWorld Outstanding!… twitter.com/i/web/status/1… 3 days ago
- How lovely to receive this certification of our membership in appreciation of our professional and operational exce… twitter.com/i/web/status/1… 3 days ago
- TeamDJ's @KerryGidziewicz is at the Future of Retail Contact Centres Roundtable @CCMATALK and @asos @jlandpartners… twitter.com/i/web/status/1… 3 days ago
Category Archives: Customer Success
Customer Experience Awards 2019
A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Digital Experience, Douglas Jackson, Growth of Customer Experience
Tagged Awards, Awards International, Camm & hopper, Contact Centre, Contact Centre Awards, Customer Experience, Customer Service, Customer Strategy, cxA19, Digital Experience, direct line group, Douglas Jackson, dpd uk, financialforce, game retail, Ian Golding, Kamyar, knight frank, Neil Skehel, nfl, trustedhousesitters, UK Customer Experience Awards, Wembley Stadium
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Customer Success, it isn’t Customer Experience (at least not yet)
Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and for some, some confusion as to how this now affects Customer Experience.
Posted in Customer Experience, customer insight, Customer Strategy, Customer Success, Customers, Executive Search, Hiring, Recruitment
Tagged B2B, Customer Success Director, Customer Success Executive Search, Customer Success it isn't Customer Experience, Customer Success Manager, Customer Success Recruitment, Customer Success Recruitment Consultant, Customer Success specialist, Douglas Jackson, douglas jackson recruitment, enterprise software, knowledge management, Saas, Software as a service, User Experience, UX
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