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Category Archives: Training
Forward Contact Resolution (Or Why Everyone Should Have Sales Training)
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation. Over to Karen: Forward Contact … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Training
Tagged customer centricity, customer contact, Customer Experience, Customer Experience Evangelist, Customer Service, Customer Service Training, Customer Strategy, FCR, First Call Resolution, Forward Contact Resolution, Karen Wenborn, Multi-channel Customer contact, multi-channel customer service, Sales Training
4 Comments
How to Deliver Effective, Compliant Outbound Call Performance
In our guest post this week, we welcome Marianne Withers. Marianne is a Founding Director of EMC2 (GB) Ltd, the Outbound Specialists and has many years and experience providing Outbound Telemarketing, Operational Consultancy, Data and Dialler Management services for a … Continue reading
Delivering Effective Social Customer Service to Ensure Your Brand Reputation
For this week’s Guest Blog, we are delighted to introduce Carolyn Blunt. Carolyn is the Managing Director of Real Results Training and co-author of ‘Delivering Effective Social Customer Service’, How to Redefine the Way You Manage Customer Experience and Your … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Social Customer Service, Training
Tagged brand reputation, brand reputation on social media, Customer Experience, Customer Service, customer service on social media, Customer Services, protection of your brand, social customer care, social customer experience, social customer service, social networks, social protection of brand, Twitter, United Airline
4 Comments
Customer Service Training Awards 2013
Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of the event. Those of you who follow our blog and social media posts will … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Training
Tagged Awards, Customer, customer service best practice, Customer Service Training Awards, customer service training network, douglas jackson recruitment, Education and Training, Julie Peasgood, Sharon Maughan, training delivery
2 Comments
The Importance of Customer Service Training
Good, continuous training is important in any and every environment and done well, will add value to both individuals and the company. The Contact Centre and Customer Services industry is a sector which has an extensive amount of training and … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Training
Tagged Contact Centre Training, Customer Service, Customer Service Trainer, Customer Service Training, Customer Service Training Awards, Head of Learning & Development, Head of Training, Institute of Customer Service, Training Manager
3 Comments
Customer Service Training Awards
Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu, Heathrow.
How to Improve Your Interview Performance
We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of UK jobseekers aren’t confident talking … Continue reading
Celebrating Success – How do you do it?
We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading
