Category Archives: Training

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

Posted in Awards, Best Practice, Career Development, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Performance, Social Customer Service, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Forward Contact Resolution (Or Why Everyone Should Have Sales Training)

For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation.  Over to Karen: Forward Contact … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Training | Tagged , , , , , , , , , , , , , | 4 Comments

How to Deliver Effective, Compliant Outbound Call Performance

In our guest post this week, we welcome Marianne Withers.  Marianne is a Founding Director of EMC2 (GB) Ltd, the Outbound Specialists and has many years and experience providing Outbound Telemarketing, Operational Consultancy, Data and Dialler Management services for a … Continue reading

Posted in Best Practice, Contact Centre Industry, Data, Dialler, Outbound, Training | Tagged , , , , , , , , , , | 2 Comments

Delivering Effective Social Customer Service to Ensure Your Brand Reputation

For this week’s Guest Blog, we are delighted to introduce Carolyn Blunt. Carolyn is the Managing Director of Real Results Training and co-author of ‘Delivering Effective Social Customer Service’,   How to Redefine the Way You Manage Customer Experience and Your … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Social Customer Service, Training | Tagged , , , , , , , , , , , , , | 4 Comments

Customer Service Training Awards 2013

Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of the event. Those of you who follow our blog and social media posts will … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , , , , , , | 2 Comments

The Importance of Customer Service Training

Good, continuous training is important in any and every environment and done well, will add value to both individuals and the company.  The Contact Centre and Customer Services industry is a sector which has an extensive amount of training and … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , , , , , | 3 Comments

Customer Service Training Awards

Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu,  Heathrow.

Posted in Awards, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , | 2 Comments

How to Improve Your Interview Performance

We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of  UK jobseekers aren’t confident talking … Continue reading

Posted in Candidates, Contact Centre Industry, Interviews, Performance, Personal Development, Recruitment, Training | Tagged , , , , , | 3 Comments

Celebrating Success – How do you do it?

We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading

Posted in Awards, Contact Centre Industry, Leadership, Motivation, Personal Development, Training | Tagged , , , , , , , | 2 Comments