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- Wow, what an amazing week of weather we are having, we hope you all managed to enjoy some. If not the weekend looks… twitter.com/i/web/status/1… 1 day ago
- Is Customer Experience Really Dead? Some thoughts from Hannah Louise Cox on Customer Experience and changes to come… twitter.com/i/web/status/1… 1 day ago
- With all the great work and achievements across our industry, entries are now open for 20th anniversary… twitter.com/i/web/status/1… 2 days ago
- Is Customer Experience Really Dead? The current situation will have changed Customer Experience forever. What does… twitter.com/i/web/status/1… 2 days ago
- "Holly supported me in securing my current role. From our first conversation, Holly was brilliant to work with and… twitter.com/i/web/status/1… 2 days ago
Tag Archives: london
CXFO – What We Can Do Tomorrow
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and multi-use venue for water-based activities on the canal, as well as offering spaces for … Continue reading →
Posted in Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Growth of Customer Experience, Insight/Analytics, Leadership, Motivation, multi channel customer experience, omni-channel
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Tagged Adrian Swinscoe, Anis Qizilbash, Banksy, barclays, Camden, Carole Layzell, Christopher Brooks, Customer Experience, Customer Experience Rockstar, CX director, CX lab, CXEllence Consulting, CXFO, Digital Eagle, don hales, Dr Richard Claydon, Employee engagement, Employee Experience, Gerry Brown, Isobel Rogers, James Dodkins, Lexden, london, Manuela Pifani, Martin Dukes, Mindful Sales Training, Morris Pentel, Mpathy Plus, Net Promoter Score, NPS, Organisational Misbehaviourists, Street food, The Customer Lifeguard, The Pirate Castle, The Pirates Castle, Tim Routledge
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The Digital Experience Awards 2015
It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.
Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training
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Tagged #ukdxawards #ukcstn, Barclays Premier, Black Horse, CEX, Customer Experience, Customer Service Training, Customer Service Training Awards, CX, DFS Sofas, Digital, Digital Experience Awards, Digital Experience Recruitment, Direct Line, Douglas Jackson, DX, Hannah-Louise Cox, Inchcape, london, London Air Ambulance, Metor Bank, NAtionwide, Riverbank Park Plaza, RS Components, social customer service, Training, Video Customer Service, Virgin Atlantic, Web Chat, Yotel
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UK Customer Experience Awards 2015
Last week we headed to London for the UK Customer Experience Awards. This year the event was held at the Park Plaza Hotel Westminster Bridge, which had some great views of London. This one, of Big Ben was taken on … Continue reading →
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Douglas Jackson
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Tagged #le shuttle - eurotunnel, #ukcxawards, A-Plant, barnado's, big ben, CEX, customer experience awards, CX, Dog Friendly, John Lewis, london, LV, Nationwide Building Society, Newfoundland Dog, park plaza hotels, rackspace, the body coach, therockabellas, Virgin Money, vita student, waitrose, westminster bridge
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