Category Archives: financial services

UK Digital Experience Awards 2016

  I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading

Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , | Leave a comment

It’s Magic – The National Data Analytics & Insight Conference

Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading

Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

My Experience – Judging the UK Financial Experience Awards 2015

As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading

Posted in Awards, Best Practice, Customer Experience, customer service, financial services | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Will The New Banks Transform Customer Service in the Banking Industry?

Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.

Posted in banking, Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment