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Category Archives: financial services
UK Digital Experience Awards 2016
I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading
Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services
Tagged Awards International, Digital Innovation, don hales, Douglas Jackson, Gate One, Hannah-Louise Cox, Nationwide Building Society, Riverbank Plaza, Shop Direct Group, Teviot Creative Ltd, UK Digital Experience Awards, Wealthify.com, Webhelp
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It’s Magic – The National Data Analytics & Insight Conference
Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading
Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry
Tagged Analytics, Anglian Water, Business Analytics, Business Inteligence, Christmas Party, Customer Experience, customer insight, Customer Intelligence, Data, Data Analytics, Environment Agency, Geoban, Magic, Management Information, Myers Briggs, Presentation of Data, Quality, Reporting, Resource Planning, Royal Sun alliance, Sainsburys Bank, Stakeholder Interactions, The Forum
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My Experience – Judging the UK Financial Experience Awards 2015
As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading
Posted in Awards, Best Practice, Customer Experience, customer service, financial services
Tagged #ukfxa, #ukfxawards, Awards, Banking Customer Experience, Customer Experience, Customer Service Recruitment in Banking, CX, Digital Experience, Direct Line, Douglas Jackson, DX, Financial Services Customer Experience, FXA, Hannah-Louise Cox, Nationwide Building Society, UK financial Experience Awards, Virgin Money, Zuto
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Will The New Banks Transform Customer Service in the Banking Industry?
Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.
Posted in banking, Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, financial services
Tagged Banking Customer Service, Best Practice in Contact Centre, Board level customer experience, Customer Service, Customer Service in Financial Services, Customer Service Recruitment in Banking, customer service training network, Douglas Jackson, Family Friendly banking, First Direct, good Customer Service in Banking, Head of Customer Service Banking, Metro Bank, out-law.com, Sainsburys Bank, Shawcross Bank, Stefan Gilson, Tesco Bank, Which?
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