Tag Archives: Training

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

Posted in Awards, Best Practice, Career Development, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Performance, Social Customer Service, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Service Training Awards

Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu,  Heathrow.

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Contact Centres – The Future Leaders training ground

Given the number of headlines surrounding redundancies, unemployment and job shortages, a discussion ensued at DJHQ about opportunities and careers in general and how each of us have developed our careers based upon the opportunities available to us, which admittedly, were … Continue reading

Posted in Candidates, Contact Centre Industry, Customer Service Industry, Leadership, Recruitment | Tagged , , , , , , , , , , , , , , | 2 Comments