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Douglas Jackson on Twitter
- Working for a leading retail brand, this senior consumer engagement manager will take responsibility for defining a… twitter.com/i/web/status/1… 1 day ago
- We have an opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally ali… twitter.com/i/web/status/1… 2 days ago
- ‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018… twitter.com/i/web/status/1… 3 days ago
- #LestWeForget https://t.co/DMSFWfWDf8 5 days ago
- RT @MKAMichelle: No pressure, next up Steven Lee from one of the worlds best brands @LEGO_Group #buildaduck time #UKCCC18 @CCMATALK https:/… 1 week ago
Category Archives: Outbound
How to Deliver Effective, Compliant Outbound Call Performance
In our guest post this week, we welcome Marianne Withers. Marianne is a Founding Director of EMC2 (GB) Ltd, the Outbound Specialists and has many years and experience providing Outbound Telemarketing, Operational Consultancy, Data and Dialler Management services for a … Continue reading
Sharing Customer Contact Best Practice
Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.
Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics
Tagged best practice, call centres, contact centres, Customer Contact Planning, Networking, Outbound, Professional Planning, Resource Planning, Speech Analytics, Workforce Planning
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