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Douglas Jackson on Twitter
- How important are your people...Really? This might seem an easy question to answer, as I imagine most customer led… twitter.com/i/web/status/1… 4 days ago
- John recently received great feedback following the successful completion of two business critical hires for a fast… twitter.com/i/web/status/1… 5 days ago
- Congratulations to all the winners at the #ukccca20 UK National Contact Centre Awards 2020 buff.ly/2ROW0Ue https://t.co/FTPtTeiJkK 5 days ago
- Are you and your leadership team still trying to work out the best way to effectively lead/manage your Hybrid Workf… twitter.com/i/web/status/1… 6 days ago
- RT @douglasjackson: I saw a term this week regarding Executive Search firms, 'cookie cutter'. It was a new one on me but it was calling o… 1 week ago
Category Archives: Outbound
How to Deliver Effective, Compliant Outbound Call Performance
In our guest post this week, we welcome Marianne Withers. Marianne is a Founding Director of EMC2 (GB) Ltd, the Outbound Specialists and has many years and experience providing Outbound Telemarketing, Operational Consultancy, Data and Dialler Management services for a … Continue reading
Sharing Customer Contact Best Practice
Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.
Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics
Tagged best practice, call centres, contact centres, Customer Contact Planning, Networking, Outbound, Professional Planning, Resource Planning, Speech Analytics, Workforce Planning
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