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- I am looking for a very people focused and hands on Leader for a Head of Customer Operations role - Midlands… twitter.com/i/web/status/1… 18 hours ago
- My client is looking for 3 contractors to support the current resource planning function - South West… twitter.com/i/web/status/1… 21 hours ago
- This is an opportunity for a proven, process driven Customer Experience Manager to take responsibility for the end… twitter.com/i/web/status/1… 2 days ago
- My client is looking for an experienced Resource Planning Manager to lead a team of Planners to co-ordinate field-b… twitter.com/i/web/status/1… 2 days ago
- We have an opportunity for an experienced Client Onboarding professional to take responsibility for the end to end… twitter.com/i/web/status/1… 3 days ago
Category Archives: Outbound
How to Deliver Effective, Compliant Outbound Call Performance
In our guest post this week, we welcome Marianne Withers. Marianne is a Founding Director of EMC2 (GB) Ltd, the Outbound Specialists and has many years and experience providing Outbound Telemarketing, Operational Consultancy, Data and Dialler Management services for a … Continue reading
Sharing Customer Contact Best Practice
Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.
Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics
Tagged best practice, call centres, contact centres, Customer Contact Planning, Networking, Outbound, Professional Planning, Resource Planning, Speech Analytics, Workforce Planning
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