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Tag Archives: Behavioural Change
The Call Centre and Customer Management Expo 2013
This week, some of TeamDJ have been at the Call Centre & Customer Management Expo. This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Social Customer Service
Tagged Behavioural Change, Business, Call Centre, Call Centre Expo, Call Centre Management Association, CCMA, Customer Management Expo, Customer Service, Douglas Jackson, European Call Centre Awards, European Customer Service Awards, Jez Rose, John Seddon, Martin Hill-Wilson, Michelle Ansell, National Contact Centre Conference, Olympia, social customer service
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