Tag Archives: Douglas Jackson Recruitment Blog

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

6 Top Tips For Video Interviews

With the nations home-working in full swing, there have been a number of changes for us all day to day. From battling with the youngest family members, prioritising home-schooling over spending time out in the garden whilst the sun is … Continue reading

Posted in Best Practice, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Executive Search, Hiring, Homeworking, Recruitment, Recruitment Agency, Video Recruitment Tools | Tagged , , , , , , , , , , , , , | Leave a comment

Is The Future Bright For Call Centres?

For our guest blog this week, we would like to welcome Bob Horton. Bob is a board level business professional, experienced in Operations Management Leadership, Performance Improvement and leading Strategic Transformational Change. He is award winning for innovations and change, … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Service Industry, Customer Strategy, Digital Experience, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment