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- We are looking for a Resource Planning Analyst in the North West buff.ly/2TgbBx3 https://t.co/wH5FFHN1aZ 15 hours ago
- We are looking for a Resource Planning Analyst in the North West to support a field-based operations… twitter.com/i/web/status/1… 15 hours ago
- We are looking for a Forecasting and Capacity Planning Analyst in the North West buff.ly/34ht4vh https://t.co/sqfXCwvaij 15 hours ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Contact Centre… twitter.com/i/web/status/1… 5 days ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Collections Tea… twitter.com/i/web/status/1… 5 days ago
Tag Archives: Stephen Yap
Personalisation Of The Customer Journey – CCMA Seminar
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact centre. The afternoon kicked off at the De Vere Connaught Rooms in Holborn with … Continue reading →
Posted in Automated Customer Service, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customer Success, Douglas Jackson
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Tagged Alice Henderson, amazon, Automation, buying behaviour, Cabot Financial, Call Centre Management Association, CCMA, Chatbots, Claire Lomax, Conversational analytics, DeVere Connaught Rooms, digital transformation, Douglas Jackson, Holly Beeston, Intuit, Joe Diskin, John Lewis, Mahadevan Krishnan, Noble Systems, Personalisation of the Customer Journey, Speech Analytics, Stephen Yap, TTEC, Vitality
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