Douglas Jackson on Facebook
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- 21 Reasons to trust Douglas Jackson with your next hire. #7 Award winning. Recognised by the industry we serve.… twitter.com/i/web/status/1… 1 day ago
- RT @MKAMichelle: Did you know we have three distinct recruitment practice areas. All with a market specialist consultant dedicated to yo… 2 days ago
- RT @MKAMichelle: We can see the light at the end of the tunnel, but as forward thinking CEOs COOs, CCOs, HR Directors and Customer led lead… 2 days ago
- RT @MKAMichelle: We all know that great leadership is fair leadership. We all know that organisations who thrive and succeed have leaders… 2 days ago
- If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics,… twitter.com/i/web/status/1… 2 days ago
Tag Archives: Stephen Yap
The UK National Contact Centre Conference 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment
Tagged Aimie Chapple, Amy Cashman, Biometrics, Capita Customer Management, CCMA, CEO, CEO's put customer service as the most important priority after growth, Contact Centre Advisors, Contact Centre Insight, Customer Journeys, Douglas Jackson, Health, In Field Service, Insights, Jonathan Cowie COO, Kantar, Leigh Hopwood, Liam Smith, Martin Hill-Wilson, Mental Health, Michelle Ansell, Phil O'Sheil Operations Director ATOS, Phygital, Rank Group Director of Customer Services, remote recruitment, Research Director, Segment, Stephen Yap, Telefonica, Twilio, UK National Contact Centre Conference, Verizon, Virtual Recruitment, Vivid housing, Wellbeing
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