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- Is your LinkedIn profile working for you or against you? 3 Top tips to help you improve your LinkedIn profile and… twitter.com/i/web/status/1… 17 hours ago
- Returning to the office…Covid Recovery for business… …uglasjacksonrecruitment.wordpress.com/2020/08/04/ret… 1 day ago
- 21 Reasons to trust Douglas Jackson with your next hire. #11 We help you make the right decision. Who you hire is… twitter.com/i/web/status/1… 2 days ago
- Resilience is a hot topic right now. We have been speaking with a number of business leaders and HR Directors ab… twitter.com/i/web/status/1… 2 days ago
- Morning, a short introduction on how our free book will help you attract and hire top talent. If you would like co… twitter.com/i/web/status/1… 5 days ago
Tag Archives: Stephen Yap
Personalisation Of The Customer Journey – CCMA Seminar
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact centre. The afternoon kicked off at the De Vere Connaught Rooms in Holborn with … Continue reading →
Posted in Automated Customer Service, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customer Success, Douglas Jackson
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Tagged Alice Henderson, amazon, Automation, buying behaviour, Cabot Financial, Call Centre Management Association, CCMA, Chatbots, Claire Lomax, Conversational analytics, DeVere Connaught Rooms, digital transformation, Douglas Jackson, Holly Beeston, Intuit, Joe Diskin, John Lewis, Mahadevan Krishnan, Noble Systems, Personalisation of the Customer Journey, Speech Analytics, Stephen Yap, TTEC, Vitality
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