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- RT @BorisJohnson: Another quick update from me on our campaign against #coronavirus. You are saving lives by staying at home, so I urge yo… 1 day ago
- Week 2 done, how has it been for you? TeamDJ will be meeting for our virtual drink this afternoon for those who wa… twitter.com/i/web/status/1… 2 days ago
- Thank you so much to Awards International, TeamDJ’s Michelle Ansell is delighted to be part of the UK Customer Expe… twitter.com/i/web/status/1… 2 days ago
- I am looking for an innovative Head of Customer Experience to join a growing technology organisation - South East /… twitter.com/i/web/status/1… 2 days ago
- Want to ace your virtual interview? Watch this short video with our Top Tips for Video Interviews. In case you miss… twitter.com/i/web/status/1… 3 days ago
Tag Archives: Stephen Yap
Personalisation Of The Customer Journey – CCMA Seminar
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact centre. The afternoon kicked off at the De Vere Connaught Rooms in Holborn with … Continue reading →
Posted in Automated Customer Service, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customer Success, Douglas Jackson
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Tagged Alice Henderson, amazon, Automation, buying behaviour, Cabot Financial, Call Centre Management Association, CCMA, Chatbots, Claire Lomax, Conversational analytics, DeVere Connaught Rooms, digital transformation, Douglas Jackson, Holly Beeston, Intuit, Joe Diskin, John Lewis, Mahadevan Krishnan, Noble Systems, Personalisation of the Customer Journey, Speech Analytics, Stephen Yap, TTEC, Vitality
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