Douglas Jackson on Facebook
Douglas Jackson on Twitter
- Our friends at @callcentrehelp have some great podcasts, including this one from @Jo_h4p Podcast – Top Contact Cent… twitter.com/i/web/status/1… 1 day ago
- One of the biggest challenges to organisations, is attracting the individuals we need to deliver the future workfor… twitter.com/i/web/status/1… 2 days ago
- Attracting and Retaining The Skills For The Future. …uglasjacksonrecruitment.wordpress.com/2020/01/24/att… https://t.co/mzAbcLzBOK 2 days ago
- My client is looking for a Customer Insight Manager to mentor a specialist analytics team that will produce actiona… twitter.com/i/web/status/1… 2 days ago
- Bain & Co reports that “companies with superior CX grew revenue five times faster on average than their competitors… twitter.com/i/web/status/1… 2 days ago
Tag Archives: helen wilson
The Future of Work in Contact Centres
The Future of Work in Contact Centres was this years theme and a topical subject for the annual CCMA UK National Contact Centre Conference, which was once again held at the fabulous British Library. This event is always an informative, … Continue reading
Posted in Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Employee Engagement, multi channel customer experience, omni-channel
Tagged ageing customer, ageing workforce, ann-marie Stagg, British Library, CCMA, Customer Experience, Douglas Jackson, Employee engagement, helen wilson, Henley Business School, Ipsos Mori, Moneypenny, NICE, Odigo, omnichannel, poly, Professor Moira Clark, remote working, Sabio, the future of work in contact centres, Verint
Leave a comment
The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
Leave a comment
Back to the Contact Centre of The Future – UK National Contact Centre Conference 2015
A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading
Posted in callcentrehelper
Tagged #ukccc15, Andy Ralphs DWP, ann-marie Stagg, Back to the contact centre of the future, Ben Page, Best Practice in Contact Centre, Call Centre, CCMA, Contact Centre, Contact centre avatar, contact centre future, contactcentre, Customer Experience, Customer Strategy, dawn redman hermes, digital transformation, Direct Line, DX, Giles Mclellan UCLAN, harj johal, helen wilson, Ipsos Mori, Martin Hill-Wilson, omnichannel, Plantronics, UK National Contact Centre Conference
Leave a comment
