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- This is an excellent opportunity for a Senior Business Analyst to lead a Team of Business Analysts within the Chang… twitter.com/i/web/status/1… 20 hours ago
- My client is looking for a Scheduler to work within their operations support team - Warwick buff.ly/2KWoypi https://t.co/aA9Wcg0ff0 3 days ago
- This is a fantastic opportunity for an experienced Contact Centre Manager, Customer Service Manager to join this gr… twitter.com/i/web/status/1… 1 week ago
- Opportunity to manage a growing team, working on behalf of an established retailer to ensure delivery of exceptiona… twitter.com/i/web/status/1… 1 week ago
- An initial 3 month interim contract for a Customer Journey Manager, Customer Experience Manager - North West… twitter.com/i/web/status/1… 1 week ago
Tag Archives: UK National Contact Centre Conference
The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
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Back to the Contact Centre of The Future – UK National Contact Centre Conference 2015
A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading
Posted in callcentrehelper
Tagged #ukccc15, Andy Ralphs DWP, ann-marie Stagg, Back to the contact centre of the future, Ben Page, Best Practice in Contact Centre, Call Centre, CCMA, Contact Centre, Contact centre avatar, contact centre future, contactcentre, Customer Experience, Customer Strategy, dawn redman hermes, digital transformation, Direct Line, DX, Giles Mclellan UCLAN, harj johal, helen wilson, Ipsos Mori, Martin Hill-Wilson, omnichannel, Plantronics, UK National Contact Centre Conference
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