Tag Archives: Advice

Growth and Development of Customer Experience

For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:

Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience | Tagged , , , , , , , , , , , , , , , , , | 3 Comments

Creating a Winning Culture

For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company.  Jason has many years’ experience as … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Leadership | Tagged , , , , , , | 3 Comments