Tag Archives: Which?

Customer Service Delivered to Your Door?

At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated an estimated £100 billion worth of online sales.  As we head towards yet another … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Logistics, multi channel customer experience, Retail | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Will The New Banks Transform Customer Service in the Banking Industry?

Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.

Posted in banking, Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment