Tag Archives: Best Practice in Contact Centre
A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading
Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.
A round up for the UK National Contact Centre Conference #ukccc2014 from the CCMA Continue reading
April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading
Some of #TeamDJ are just returning back to the office after a fantastic and very busy few days at the Customer Contact Planning Conference. The event was bigger than ever this year with over 600 delegates in attendance with a … Continue reading