Tag Archives: Ian Golding

The Customer, The C-Suite and The ?

Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Employee Engagement, Employees, Growth of Customer Experience, Leadership, multi channel customer experience | Tagged , , , , , , , , , , , , , , , | Leave a comment

Customer Experience Awards 2013

Last week, some of TeamDJ attended the UK Customer Experience Awards. We were there to judge one of the award categories, as well as attending the lunch and Awards Ceremony, which this year was hosted by comedian Dominic Holland. What … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience | Tagged , , , , , , , , , | 2 Comments