Tag Archives: Customer Success Director

Customer Director Report 2020

If you are serious about being a forward thinking customer led organisation, this report is for you and your leaders… Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Digital Experience, Douglas Jackson, Executive Search | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Success, it isn’t Customer Experience (at least not yet)

Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and for some, some confusion as to how this now affects Customer Experience.

Posted in Customer Experience, customer insight, Customer Strategy, Customer Success, Customers, Executive Search, Hiring, Recruitment | Tagged , , , , , , , , , , , , , , , | Leave a comment