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Tag Archives: Ben Lappin
The Future of The Contact Centre Conference
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue reading →
Posted in Automated Customer Service, Best Practice, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Data, Digital Experience, Douglas Jackson, Executive Search, Leadership, Social Customer Service
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Tagged Alex King, Andrew McGuigan, Ben Lappin, booking.com, Bought By Many, Brainfood Consulting, BT, Calabrio, Census Group, Chris Thewlis, Concentrix, COO, Customer Experience Strategist and Influencer, Customer Experience Transformation Leader, Director of Retention and Customer Experience, Douglas Jackson, Ed Creasey, executive search, Fintech, Gavin Morden, Global Head of Commercial and Service Management, Hannah-Louise Cox, Head of Customer Service, Head of Customer Support, Human Resource Director, Ian Naylor, Jason Hendry, Managing Director, Martin Hill-Wilson, Mary Cope, Microsoft, Nicola Millard, Nicola Whitbread, Npower, Paula Kennedy, Recruitment Consultants, Richard Rowley, The Future of the Contact Centre Conference, The Guardian, The Share Centre, Vice President, Vodafone
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Douglas Jackson - Diverse Impactful Leadership 