Emergency Measures and The Future

I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week.

Having listened to several individuals and teams which have been implementing ‘emergency measures’ across their customer functions driven because of Covid-19, there have been many inspirational stories. Emergency plan customer service plan recruitment homeworking

The current unprecedented situation we find ourselves in has really brought out the best in us and drawn communities and teams together in these very unusual times.
Never would we have imagined a country in lock down and businesses large and small, working with skeleton staff, complete working from home deployments, or completely closed.
I have also spoken to several councils and healthcare organisations, who shared some of their stories on their extraordinary customer journey.
Councils, as you may know, would expect to work to contingency plans for certain situations; cyber-attacks, flooding and indeed flu epidemics – however, this has taken it to a whole new level in the ‘State of Emergency’ we find ourselves in. It has highlighted that emergency measures previously in place as guidelines, could not have considered what the region, UK, country and world are faced with today.

Emergency measures Emergency Plan contact centre recruitment douglas jackson

A senior manager within a healthcare organisation, who was working on a long-term transformational change, delivering possible remote working and a multi channel function has literally turned what was a 12-month programme around in a matter of days. We have seen and heard of many other similar stories….
Now we are working in this very different world, what do you think we would adapt as future emergency measures?

I would be keen to hear your success stories and personal experiences, do let me know.

Kerry Gidziewicz is a Recruitment Consultant at Douglas Jackson supporting clients across the Public Sector, Charity, Nor For Profit, Retail, Travel and Gaming markets. Contact Kerry on 01543 231073.  Kerry@douglas-jackson.com


About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
This entry was posted in Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, Customer Strategy, Customer Success, Digital Experience, Diversity and Inclusion, Douglas Jackson, Leadership and tagged , , , , , , , , , , , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s