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- We hope everyone has had a good week, another short one next week and for our team Friday 'virtual drinks' this wee… twitter.com/i/web/status/1… 3 days ago
- The office received the following feedback recently for John from Andy. Well done John and thank you Andy for taki… twitter.com/i/web/status/1… 3 days ago
- I’m currently partnered with a scaling business who are looking to introduce a Customer Experience Manager to their… twitter.com/i/web/status/1… 6 days ago
- I am looking for a strong Customer Service Manager or Operations Manager for an organisation that is expanding thei… twitter.com/i/web/status/1… 1 week ago
- TeamDJ are supporting Mental Health Awareness Week, there is some help and advice in abundance and if you haven't a… twitter.com/i/web/status/1… 1 week ago
Tag Archives: emergency planning
Emergency Measures and The Future
I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several individuals and teams which have been implementing ‘emergency measures’ across their customer functions driven … Continue reading →
Posted in Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, Customer Strategy, Customer Success, Digital Experience, Diversity and Inclusion, Douglas Jackson, Leadership
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Tagged Business Planning, contingency plans, Coronavirus, Covid-19, digital transformation, Douglas Jackson, Emergency measures, Emergency Measures and the Future, emergency planning, Homeworking, Inspirational Stories, lockdown, multichannel planning, recruitment, remote working, transformation programmes, transformational change
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