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Tag Archives: emergency planning
Emergency Measures and The Future
I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several individuals and teams which have been implementing ‘emergency measures’ across their customer functions driven … Continue reading →
Posted in Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, Customer Strategy, Customer Success, Digital Experience, Diversity and Inclusion, Douglas Jackson, Leadership
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Tagged Business Planning, contingency plans, Coronavirus, Covid-19, digital transformation, Douglas Jackson, Emergency measures, Emergency Measures and the Future, emergency planning, Homeworking, Inspirational Stories, lockdown, multichannel planning, recruitment, remote working, transformation programmes, transformational change
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