Tag Archives: Institute of Customer Service

The Impact Room – Jo Causon CEO Institute of Customer Service

We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What … Continue reading

Posted in customer service, Customer Service Industry, Customer Strategy, Customers, Insight/Analytics, Leadership, The Impact Room | Tagged , , , , , , , , , , | Leave a comment

The Importance of Customer Service Training

Good, continuous training is important in any and every environment and done well, will add value to both individuals and the company.  The Contact Centre and Customer Services industry is a sector which has an extensive amount of training and … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , , , , , | 3 Comments