Tag Archives: Chief Customer Experience Officer

Customer Director Report 2020

If you are serious about being a forward thinking customer led organisation, this report is for you and your leaders… Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Digital Experience, Douglas Jackson, Executive Search | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Is The Future Bright For Call Centres?

For our guest blog this week, we would like to welcome Bob Horton. Bob is a board level business professional, experienced in Operations Management Leadership, Performance Improvement and leading Strategic Transformational Change. He is award winning for innovations and change, … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Service Industry, Customer Strategy, Digital Experience, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment