The Impact Room – Jo Causon CEO Institute of Customer Service

We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.

What do the organisations that do well with customer service do differently, ethics, value.

What needs to change in the UK to help our customers feel happier and improve customer experience.

The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared.

#instituteofcustomerservice#jocauson#customerservice#customerstrategy#boardrooms#customerlegacy#customerpurpose#theimpactroom

Hannah Louise Cox, Practice Lead, Douglas Jackson. Helping CEO’s and Senior Executives | Retained Search | Diversity & Inclusion | Senior Leadership | High Growth | Technology | Large Scale Transformation | ⭐ CX Professionals List 2021, CX Magazine

A high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

About Douglas Jackson Diverse Impactful Leadership

A high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership. Top CEO/C-Suite, Board Executive Search – Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation. Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning. What challenges, or goals do you have right now? Talent is everything. The talent you surround yourself with is everything. The talent that leads your business and your people is everything. High performance talent is what makes you and your business exceptional/extraordinary… When Exceptional Leadership Matters...A brand you can trust. A truly consultative approach. Dedicated to working in partnership to achieve the right outcome.
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