Is your Customer Experience where it needs to be?
Has your biggest competitor hired a Chief Customer Officer and you have little to no idea what the role means and how to best get value out of hiring one?
Are your Customer Service and/ or Customer Experience functions waning, or if we are honest, have they ever had the right tools to be effective anyway?
What if you are a technology company and are thinking about Customer Success and how having this function may help you and your business to perform better? But… you believe it to be a bit of a ‘buzzword’ and so haven’t yet made the investment…
We have something to help! Click here to download our Customer Director Report 2020 where you can find out the answers with regards to the above, and:
✔ Industry trends and news
✔ Interviews with significant industry leaders
✔ Salary insights
✔ Gender diversity insights
✔ And much more!
I know, I know… another report… well, don’t take our word for our report being so good! Here is some initial feedback from a significant and innovative industry leader:
“It’s the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm.
This is seriously good!!! “
“Having just read your Customer Director Report I feel compelled to say well done for such an informative read!
All too often you get these type of reports that just repeat the same message over hundreds of pages. Your report however was both insightful, value adding and balanced, hence I particularly liked the use of interviews, insight and the fact it wasn’t overly complicated in content.
Well done – keep it up!”
Of course, in addition to our comprehensive report, I also have a decade’s worth of cross industry customer specific knowledge to share from networking exclusively at a senior leadership level in the Customer Experience space across operational leadership, strategy, customer service, sales, digital, multi and omni channel, transformation, Client Management, transformation, and more.
Please give me a call or e-mail me on the details below if you would like to talk to me about this in more detail.
DD 01543 231072
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