Tag Archives: Nicola Millard

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue reading

Posted in Automated Customer Service, Best Practice, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Data, Digital Experience, Douglas Jackson, Executive Search, Leadership, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK National Contact Centre Conference

One of the great things about the Customer Contact industry is that there are a good number of conferences and award ceremonies to help share best practice, learn from subject matter experts and celebrate the achievements made and last week, … Continue reading

Posted in Best Practice, Career Development, Contact Centre Industry | Tagged , , , , , , , , , , , | Leave a comment