Tag Archives: diverse recrutiment

Help to move the dial when it comes to EDI…

How important is EDI, Equality, Diversion and Inclusion, to you and or your business? Continue reading

Posted in Best Practice, Contact Centre Industry, Diversity and Inclusion, Employees, Leadership, Performance, Personal Development, resilience, Resilient Leadership, Talent Acquisition, talent development, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Accelerated Digital Transformations

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations have gravitated to the lack of ‘red tape’ during the latest digital transformation projects … Continue reading

Posted in Analytics Recruitment, Automated Customer Service, Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, customer service, Customer Strategy, Diversity and Inclusion, Homeworking, multi channel customer experience, Transformation/Change | Tagged , , , , , , , , , , , , , , , , , | Leave a comment