Best and Favourite Blogs of 2014

2014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in total. We have to thank all of our Guest Bloggers who bring great themes, expertise and some really fantastic content, as well as our community for sharing, liking and commenting on our posts and discussions.  THANK YOU ALL!

So over to our best and favourite blogs for the year, our best read blog was…….

Is It Time to Hire a Customer Experience Director Chief Customer Officer.pptx


Is It Time to Hire a Customer Experience Director, or Chief Customer Officer.  This has proven a really popular topic throughout the year and we imagine this will continue into 2015 as Customer Experience is still a key differentiator for Customer Loyalty.


Next tiItalian Sven Sachsalber will spend 48 hours looking for a needle in a haystackme you think about a difficult task and liken it to looking for a needle in a haystack, you can think of the artist Sven Sachsalber who literally spent two days in the name of art ‘searching for the needle in a haystack’ we believe he did not find the needle at the end of the two days but perhaps is still looking……


Another top blog post, just falling marginally behind the top post was The Importance of Customer Service Training.

Ian Golding The Magic of Disney and Tiana's lost shoe.

A heart warming story with a Cinderella (Tiana’s lost shoe) moment from Ian Golding can be found here with The Magic of Disney, Now That is What I Call a Customer Experience


Customer Service vs Customer Experience, a Compliment or a Conflict, was our 3rd most popular post and came courtesy of Steve West.

Relocate your career to exotic shores, ex-pat contact centre opportunities


Despite having one of the best summers and hottest temperatures for some time, it seems that we were still tempted by alternative career locations, with Thinking about Relocating Your Career to Exotic Shores’ coming in 4th position.




Employee Engagement was still a very popular topic and one passionate to Karen Wenborn, who has penned some excellent posts on the subject – Employee Engagement – Are Your Employees Engaged, was the 2012 top blog and is still one of our most popular articles.

Looking forward and getting ready for 2015? – Here are the Top 15 Customer Service Predictions for 2015 from

15 Customer Service Predictions for 2015 - Customer Think

Happy New Year and we look forward to seeing and speaking with you in 2015!

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX
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