Best Practice across the Contact Centre Industry:

Douglas Jackson are delighted to have confirmed our attendance for another year at the 2012 Customer Contact Planning Conference. We look forward to catching up with our long established and trusted contacts, whilst having the opportunity to also meet and engage with new connections from across the Customer Contact industry.   As a team, we like to attend as many of the industry events and networking seminars as we can and last week we were also pleased to be invited to and attend the Call Centre League of Excellence, where we had some really good discussions and meetings.  We find these events offer us a valuable opportunity to continually improve our service offering and ensure that the industry knowledge and expert advice we provide, to both our clients and candidates is as current and informed as possible.

We always come away from these events inspired by the people and seminars.  All of the Douglas Jackson team are continually struck by the enthusiasm, dedication, talent and passion that surround the Customer Contact industry.  This positive energy emanates from all involved, whether it is the Leaders and Managers, the Professional Speakers and Consultants, the Editors and Contributors of the Contact Centre news channels, as well as the Vendors to the industry.

We don’t say this lightly, as with just under 80 years recruiting experience between us, all of the Consultants and Partners at Douglas Jackson have recruited for a variety of industries over our careers.   However, we are all agreed, that as one of the leading companies in the recruitment of Executive and Managerial appointments within the Contact Centre and Customer Services industry, we support a market we thoroughly enjoy working within and are extremely proud to represent and be a part of.

We very much hope to have the opportunity to meet with you at any of the events and awards we will be attending this year and we will obviously be keeping you informed of where we will be in the coming weeks and months.

A small request for your help: – we want to ensure that we are, as always, here for you.  We are also very keen to understand what, you would like from us.  We have our own ideas of course and over the weeks and months, you will get to hear from the Consultants and Partners who work for Douglas Jackson.  We will have Contact Centre and Customer Service industry topics, as well as Recruitment and Hiring views and tips but what else?.  We very much hope you will join the conversation and help us bring you what you would like to see too.

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX
This entry was posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Leadership, Recruitment, Resource Planning Industry, Uncategorized. Bookmark the permalink.

2 Responses to Best Practice across the Contact Centre Industry:

  1. Steve says:

    I would be interested to hear what barriers you think employers put in place to successful hiring?


  2. Thanks for the suggestion Steve, we think that could make a good future blog, we will give it some thought and look forward to hearing from you again.


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