Tag Archives: social networks

Delivering Effective Social Customer Service to Ensure Your Brand Reputation

For this week’s Guest Blog, we are delighted to introduce Carolyn Blunt. Carolyn is the Managing Director of Real Results Training and co-author of ‘Delivering Effective Social Customer Service’,   How to Redefine the Way You Manage Customer Experience and Your … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Social Customer Service, Training | Tagged , , , , , , , , , , , , , | 4 Comments

Enterprise social networks are changing the employee and customer engagement landscape

Our Guest Blog this week comes from David Naylor. David is the Managing Director of Chief Customer Officers, a specialist consultancy that helps companies who want to deliver great customer experiences but are struggling to understand their customers and frustrated by their inward … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customers, Employee Engagement, Leadership, Motivation, Performance, Personal Development, Social Networking | Tagged , , , , , , , , | 4 Comments