Douglas Jackson Executive Recruitment Consultants for Customer Strategy, Customer Experience, Customer Insight, Contact Centres, Resource Planning & Customer Services
Douglas Jackson Customer Strategy, Customer Experience, Customer Insight, Contact Centre & Customer Service recruitment experts. We specialise in placing Executive and Managerial level positions, as well as skilled Analysts. We hope that with our blog you learn more about us and we learn more about you, we welcome any thoughts, ideas and comments so we can continually improve our recruitment services and offerings.
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Tag Archives: multichannel omnichannel customer service

Maximising Productivity with AI

Posted on 16/05/2018 by Douglas Jackson Executive Search and Recruitment Consultants

Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with AI Solutions”, ahead of the evenings UK National Contact Centre Awards hosted by Ann-Marie … Continue reading →

Posted in AI, Automated Customer Service, Awards, Best Practice, Chatbots, Contact Centre Industry, CRM, Customer Experience ROI, Customers, Data, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Robotics | Tagged ann-marie Stagg, Artifical, Artificial Intelligence, CCMA, CCMA UK, cognitive CRM, Ebecs, Ipsos Mori, Kerry Gidziewicz, Mark Billingham, Mark Foyster, Matthew Chatterton, Microsoft, multichannel omnichannel customer service, Productivity with AI, Rebecca Lawrence, Rishi Srivastava, Robotics, ROI with AI, Shop Direct, Sue Preston, The Brewery Venue, UK National Contact Centre Awards, Veripark | Leave a comment
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