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- Wow, what an amazing week of weather we are having, we hope you all managed to enjoy some. If not the weekend looks… twitter.com/i/web/status/1… 1 day ago
- Is Customer Experience Really Dead? Some thoughts from Hannah Louise Cox on Customer Experience and changes to come… twitter.com/i/web/status/1… 1 day ago
- With all the great work and achievements across our industry, entries are now open for 20th anniversary… twitter.com/i/web/status/1… 2 days ago
- Is Customer Experience Really Dead? The current situation will have changed Customer Experience forever. What does… twitter.com/i/web/status/1… 2 days ago
- "Holly supported me in securing my current role. From our first conversation, Holly was brilliant to work with and… twitter.com/i/web/status/1… 2 days ago
Tag Archives: multichannel omnichannel customer service
Maximising Productivity with AI
Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with AI Solutions”, ahead of the evenings UK National Contact Centre Awards hosted by Ann-Marie … Continue reading
Posted in AI, Automated Customer Service, Awards, Best Practice, Chatbots, Contact Centre Industry, CRM, Customer Experience ROI, Customers, Data, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Artifical, Artificial Intelligence, CCMA, CCMA UK, cognitive CRM, Ebecs, Ipsos Mori, Kerry Gidziewicz, Mark Billingham, Mark Foyster, Matthew Chatterton, Microsoft, multichannel omnichannel customer service, Productivity with AI, Rebecca Lawrence, Rishi Srivastava, Robotics, ROI with AI, Shop Direct, Sue Preston, The Brewery Venue, UK National Contact Centre Awards, Veripark
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