Tag Archives: Multi-channel Customer contact

What’s Next For The Development Of Your Live Chat Channel?

The Digital evolution is here! You have managed to convince the exec team that the investment is required and you have successfully established your web-chat channel, or strategy.  Great! , so…..what next?

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Forward Contact Resolution (Or Why Everyone Should Have Sales Training)

For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation.  Over to Karen: Forward Contact … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Training | Tagged , , , , , , , , , , , , , | 4 Comments