- Big shout out to all the Contact Centre teams manning the phones for @BBCCiN Hope you raise loads and loads!! 2 days ago
- The Future Customer 2017 are we at the peak of disruption for startups vs big enterprise? @raconteur… twitter.com/i/web/status/9… 2 days ago
- TeamDJ @AnalyticsTeamDJ are with @egsolutions for their operational excellence conference event.crowdcompass.com/egopsex2017 w… twitter.com/i/web/status/9… 2 days ago
- We Interviewed 57 Female CEOs to Find Out How More Women Can Get to the Top buff.ly/2AO8rWJ @HarvardBiz 3 days ago
- Same really, all the team doing very well, trying not to mention the C word for a few more weeks :-) twitter.com/callcentrehelp… 4 days ago
Tag Archives: Multi-channel Customer contact
The Digital evolution is here! You have managed to convince the exec team that the investment is required and you have successfully established your web-chat channel, or strategy. Great! , so…..what next?
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation. Over to Karen: Forward Contact … Continue reading