Tag Archives: Interactive Intelligence

UK National Contact Centre Conference 2016

Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA. Continue reading

Posted in Behavioural Assessment Tools, Best Practice, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Strategy, Digital Experience, omni-channel, Recruitment, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK National Contact Centre Conference 2014

A round up for the UK National Contact Centre Conference #ukccc2014 from the CCMA Continue reading

Posted in Contact Centre Industry | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment