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- An exciting opportunity has arisen for a Resource Planning Analyst to join a fast-paced and evolving business who a… twitter.com/i/web/status/1… 4 days ago
- RT @MKAMichelle: For businesses to thrive in today’s economy, finding and retaining the best employees is critical. This is especially true… 5 days ago
- Our client are looking for an experienced Team Manager who has worked in a Contact centre environment. You will be… twitter.com/i/web/status/1… 6 days ago
- The Impact Room - Jo Causon CEO Institute of Customer Service meets Hannah Louise Cox to share thoughts and insight… twitter.com/i/web/status/1… 6 days ago
- RT @MKAMichelle: Here are some recent comments from a Managing Director I recently partnered with: “We found what we know is the ideal pers… 1 week ago
Tag Archives: inclusive workforce
Diversity through recruitment
Are you considering a more diverse, inclusive recruitment strategy? Continue reading
Posted in Best Practice, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring Resilient Leaders, Leadership, Performance, Personal Development, resilience, Resilient Leadership, Retained Recruitment, Retained Search, Retention, Social Recruitment, Talent Acquisition, talent development, Talent Management
Tagged diverseemployees, diverseemployment, diverseleadership, diversity, Diversity recruitment, hiring more diverse leaders, hiring more diverse staff, I&D Strategy, inclusion, inclusive strategy, inclusive workforce, recruitment, Talent Acquisition, Talent attraction
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The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
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