Tag Archives: Contact Centre Manager

So You Want to Become a Customer Service Leader?

Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry.  We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay,  prosper and where possible, go on to … Continue reading

Posted in Contact Centre Industry, Customer Service Industry, Leadership, Personal Development, Talent Management | Tagged , , , , , , | Leave a comment