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- A lovely gift for Michelle from a candidate we helped place and who is loving life in their new role. Thank you R… twitter.com/i/web/status/1… 2 days ago
- My client is looking for a Real-time Analyst who will be responsible for delivering real time support for resource… twitter.com/i/web/status/1… 3 days ago
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- This is an opportunity to join an established organisation within the hospitality sector that is undergoing busines… twitter.com/i/web/status/1… 3 days ago
Tag Archives: Contact Centre agents
The Contact Centre Skills and Knowledge of The Future
This week Douglas Jackson attended the CCMA (Call Centre Management Association) seminar; The Contact Centre Skills and Knowledge of the Future.
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Customers
Tagged Avaya, best practice, BT Futurologist, Call Centre, Call Centre Management Association, Call Centre Manager of the Year, Call Centre of the Future, Call Centre Skills of the Future, CCMA, Contact Centre, Contact Centre agents, contact centre technology, Dr Nicola Millard, Future Contact Centre skills, Future leadership requirements, Jo Thompson Managing Director, Milennials, Natalie Keightley
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