Douglas Jackson on Facebook
Douglas Jackson on Twitter
- My client is looking for an experienced Customer Insight Manager who will use BI and MI to identify opportunities a… twitter.com/i/web/status/1… 1 day ago
- @billquiseng Many thanks for sharing Bill. 6 days ago
- Many congratulations to all of the award winners at the UK Customer Experience Awards 2018 - Overall winner… twitter.com/i/web/status/1… 1 week ago
- UK Customer Experience Awards 2018 …uglasjacksonrecruitment.wordpress.com/2018/10/12/uk-… https://t.co/7qzNG8GxsV 1 week ago
- RT @UKCXAwards: Silver winner for Best Employee Engagement - The Voice of the Employees is @EE ! Great work! #ukcxa 1 week ago
Tag Archives: Contact Centre agents
The Contact Centre Skills and Knowledge of The Future
This week Douglas Jackson attended the CCMA (Call Centre Management Association) seminar; The Contact Centre Skills and Knowledge of the Future.
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Customers
Tagged Avaya, best practice, BT Futurologist, Call Centre, Call Centre Management Association, Call Centre Manager of the Year, Call Centre of the Future, Call Centre Skills of the Future, CCMA, Contact Centre, Contact Centre agents, contact centre technology, Dr Nicola Millard, Future Contact Centre skills, Future leadership requirements, Jo Thompson Managing Director, Milennials, Natalie Keightley
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