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- Our friends at @callcentrehelp have some great podcasts, including this one from @Jo_h4p Podcast – Top Contact Cent… twitter.com/i/web/status/1… 6 hours ago
- One of the biggest challenges to organisations, is attracting the individuals we need to deliver the future workfor… twitter.com/i/web/status/1… 1 day ago
- Attracting and Retaining The Skills For The Future. …uglasjacksonrecruitment.wordpress.com/2020/01/24/att… https://t.co/mzAbcLzBOK 1 day ago
- My client is looking for a Customer Insight Manager to mentor a specialist analytics team that will produce actiona… twitter.com/i/web/status/1… 1 day ago
- Bain & Co reports that “companies with superior CX grew revenue five times faster on average than their competitors… twitter.com/i/web/status/1… 1 day ago
Tag Archives: Contact Centre agents
The Contact Centre Skills and Knowledge of The Future
This week Douglas Jackson attended the CCMA (Call Centre Management Association) seminar; The Contact Centre Skills and Knowledge of the Future.
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Customers
Tagged Avaya, best practice, BT Futurologist, Call Centre, Call Centre Management Association, Call Centre Manager of the Year, Call Centre of the Future, Call Centre Skills of the Future, CCMA, Contact Centre, Contact Centre agents, contact centre technology, Dr Nicola Millard, Future Contact Centre skills, Future leadership requirements, Jo Thompson Managing Director, Milennials, Natalie Keightley
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