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- An opportunity for a Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Proj… twitter.com/i/web/status/1… 4 days ago
- I am looking for a talented and innovative Customer Experience Manager to join an organisation currently undergoing… twitter.com/i/web/status/1… 4 days ago
- RT @z70photo: The #TornadoFarewell flypast In Stafford a few moments ago #stafford #Staffordshire #ThePhotoHour @Sotlive @StaffsNews @Staff… 4 days ago
- RT @ClubLichfield: As old Frank Sinatra sang 'Start Spreading the news Grub Club starts next month We want you to be a part of it In old L… 1 week ago
- We are currently recruiting a Forecasting Analyst who will be responsible for Forecasting the Contact Centre demand… twitter.com/i/web/status/1… 1 week ago
Tag Archives: Contact Centre agents
The Contact Centre Skills and Knowledge of The Future
This week Douglas Jackson attended the CCMA (Call Centre Management Association) seminar; The Contact Centre Skills and Knowledge of the Future.
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Customers
Tagged Avaya, best practice, BT Futurologist, Call Centre, Call Centre Management Association, Call Centre Manager of the Year, Call Centre of the Future, Call Centre Skills of the Future, CCMA, Contact Centre, Contact Centre agents, contact centre technology, Dr Nicola Millard, Future Contact Centre skills, Future leadership requirements, Jo Thompson Managing Director, Milennials, Natalie Keightley
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