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Tag Archives: Chris Rickards
UK National Contact Centre Conference 2016
Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA. Continue reading →
Posted in Behavioural Assessment Tools, Best Practice, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Strategy, Digital Experience, omni-channel, Recruitment, Video Recruitment Tools
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Tagged ann-marie Stagg, AO.com, barclays, Behavioural Profiling Assessment, BUPA, CCMA, Chief Operating Officer, Chris Rickards, Complaints, Contact Centre Culture, Customer Experience Hubs, Customer Loyalty, Customer Service Manager, Customer Services Director, David Summers, Director of Consulting, Douglas Jackson Search, Ed Creadey, helen wilson, Interactive Intelligence, Ipsos loyalty, Ipsos Mori, James Walker, Justin Haines, Leon Stafford, Managing Director, Mel ODonghue Director, Next Generation Employee, Nice Systems, No 1 Times Top Company to Work for, Ovo Energy, Plantronics, Recruitment tools, resolver, Richard Kenny, Simply Business, Sunderland Contact Centre, Tammy Martin Omni Channel Director, The Daily Goat, Video Assessment Recruitment, Virtual Reality, Workforce Optimisation
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