Tag Archives: call centres

Competent Leaders are Key to Driving Business Growth

Recruit Competent Leaders to Drive your Business Growth, Develop and Retain your employees. Continue reading

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Sharing Customer Contact Best Practice

Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics | Tagged , , , , , , , , , | Leave a comment

Celebrating Success – How do you do it?

We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading

Posted in Awards, Contact Centre Industry, Leadership, Motivation, Personal Development, Training | Tagged , , , , , , , | 2 Comments