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- Wow, what an amazing week of weather we are having, we hope you all managed to enjoy some. If not the weekend looks… twitter.com/i/web/status/1… 1 day ago
- Is Customer Experience Really Dead? Some thoughts from Hannah Louise Cox on Customer Experience and changes to come… twitter.com/i/web/status/1… 1 day ago
- With all the great work and achievements across our industry, entries are now open for 20th anniversary… twitter.com/i/web/status/1… 2 days ago
- Is Customer Experience Really Dead? The current situation will have changed Customer Experience forever. What does… twitter.com/i/web/status/1… 2 days ago
- "Holly supported me in securing my current role. From our first conversation, Holly was brilliant to work with and… twitter.com/i/web/status/1… 3 days ago
Tag Archives: Animal Friends
‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018
Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human Touch. The event sponsored by Genesys was an extremely well attended event. Free to … Continue reading
Posted in Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Chatbots, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Contact, customer service, Customers, Digital Experience, Employee Engagement, Employees, Homeworking, multi channel customer experience, Robotics, Transformation/Change
Tagged Agile Product Contact Centre Structure, Air France, Animal Friends, ann-marie Stagg, Ben Page, Bill Wilson, booking.com, BPA Quality, Brainfood Extra, Build a Duck, CCMA, Clare Lomax, Customer Experience, Customer Service, Digital Channel Strategy Lead, Director of Business Operations, Director of Sales and Marketing, Dorchester, Ed Creasey, Field of Flexibility, General Manager, Genesys, Gina Wall, Instagram, Ipsos Mori, James Revell, Lego, Louise Locke, Marije Gould, Martin Hill-Wilson, Martin Teasdale, Monzo Bank, NICE, Peak End Rule, Personalisation, Quality Solutions Director, Ryanair, Sabio, Severn Trent Water, Site Director, Social Engagement, Steven Lee, Stuart Dorman, The British Library, TTEC, Verint
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