Digital Online Innovation For The Digital Experience Awards 2020

It was a pleasure, again, to be involved in this years’ #UKDXAwards .

It wasn’t until I received my logos and badges from the Awards International team that I realised I’ve judged at 11 of these awards now across the series! I always come away from these events having realised plenty of value from me being involved; from the insight and knowledge gained first hand by learning different businesses innovations, to also learning best practise and excellence in the use of technology and people engagement, and it is always a joy to see how passionate people are about their work, their people, and their organisations! The events are always so upbeat and uplifting. Very enjoyable!

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I would like to congratulate the Awards International team for transitioning the event seamlessly to online – it was a huge success. Though as a seasoned Chair of Judges, I had never done an event such as this online but there was plenty of support for all to make sure we had what we needed for the day. Special thanks to Ana Belic who ran the series of webinars to help the judges, and to Marija Prokic  who was really valuable support on the day of the event.

And so, to host the day we welcomed Ian Golding! Ian’s charm and wit did not disappoint…! Both Ian and Awards International CEO Neil Skehel both looked dashing with their very suitable black tie attire, and so we embarked upon an exciting afternoon with the awards presentation.

Here are the GOLD winners for you:

·       Use of Data Analytics & Insight: Palladium Digital

·       Online User Experience – Initiative: BT Enterprise

·       Digital Team: Tempcover Ltd

·       Digital Change & Transformation: Ascenti

·       Best App: Ascenti

·       Digital Change & Transformation – Telecoms: BT Enterprise & LogMeIn

·       Best Use of Emerging Technology (AI/ VR/ AR / Chatbots): Oxford VR

·       Online User Experience – Programme: Tempcover Ltd

·       SEO Strategy: Refinitiv

·       Digital Change & Transformation – Financial Services: NewDay

·       Digital Agency: Incendiary Blue

·       Digital Marketing Campaign – Initiative: BT Consumer

·       Digital Marketing Campaign – Project: Octopus Energy

·       Best Website: 93digital in partnership with Mitie

·       OVERALL GOLD WINNER: Refinitiv

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The full list of winners can be found here (GOLD, SILVER & BRONZE)

I judged and presented the award for the Digital Change & Transformation – Telecoms category, and whilst all of the finalists had clearly achieved great things, BT Enterprise & LogMeIn were deserving winners, having designed and delivered a ‘video engineer consult’ proposition, which in today’s climate proved invaluable to them realising all sorts of benefits to the business, and of course, the customer. The quality of their entry was superb too, giving us as judges all of the information that we need to be able to make our decisions and score easily.

There is always a good mix of entries, from the large corporate businesses who may questionably have larger budgets for huge scale transformation, and the smaller more agile organisations that can drive change at a quicker pace – everybody’s achievements are celebrated and just to get to these finals is a huge achievement in itself! Well done to all who took part.

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What was your experience of the event? I would be happy to hear from you, either in the comments, Direct Message, e-mail or phone on the number below:

Direct Dial: 01543 231072


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About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
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