I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week.
Having listened to several individuals and teams which have been implementing ‘emergency measures’ across their customer functions driven because of Covid-19, there have been many inspirational stories.
The current unprecedented situation we find ourselves in has really brought out the best in us and drawn communities and teams together in these very unusual times.
Never would we have imagined a country in lock down and businesses large and small, working with skeleton staff, complete working from home deployments, or completely closed.
I have also spoken to several councils and healthcare organisations, who shared some of their stories on their extraordinary customer journey.
Councils, as you may know, would expect to work to contingency plans for certain situations; cyber-attacks, flooding and indeed flu epidemics – however, this has taken it to a whole new level in the ‘State of Emergency’ we find ourselves in. It has highlighted that emergency measures previously in place as guidelines, could not have considered what the region, UK, country and world are faced with today.
A senior manager within a healthcare organisation, who was working on a long-term transformational change, delivering possible remote working and a multi channel function has literally turned what was a 12-month programme around in a matter of days. We have seen and heard of many other similar stories….
Now we are working in this very different world, what do you think we would adapt as future emergency measures?
I would be keen to hear your success stories and personal experiences, do let me know.
Kerry Gidziewicz is a Recruitment Consultant at Douglas Jackson supporting clients across the Public Sector, Charity, Nor For Profit, Retail, Travel and Gaming markets. Contact Kerry on 01543 231073. Kerry@douglas-jackson.com